5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard businesses are capable of supplying the service that property managers want, but also often do not due to a lack of ongoing quality control processes.
Security guard businesses are unlike any seller that a property manager usually hires. If you hire a painter, then you are able to see whether they do their tasks by taking a look at the walls. But when you hire a security guard business, how often can you determine if the guard company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your guards. In the majority of cases they likely are, but it’s crucial to employ a method of verification and quality control to make sure that issues connected with the deficiency of performing these tasks don’t start to happen.
In this guide we’ll talk five (5) simple actions to improving your security guard service and achieving everything you picture as your ideal retail security London.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security company and inquire does it seem adequate.
It is also your security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to display if the guard is a good fit for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This first dialogue will tell you a lot on what to expect from this guard and it provides you a chance to request a different guard if you think that it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces each guard to the business itself, in several cases the shield’s orientation to his delegated property isn’t quite as complete. We call the orientation for the delegated property”Site Specific Training”. Find out what your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double lender? (Double banking is the process of experiencing a seasoned guard working in the same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the response to each of the questions and be certain that they match what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and also your website special training to get an understanding of what goes into preparing a guard to operate in your property.
Guard supervision is one of the more important factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their work isn’t significant and they start to find themselves as less of a part of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how can your security guard company remotely oversee its defenses? Outside of the Standard security company field manager spot checks, the 2 methods of remote oversight that prove most successful are:
In case your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are on your property. These monitoring systems allow the security guard business to track the log and time the action of the guards while they are making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports which enable the security guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the security guard company provides a way of making certain that each guard is safe and alert. By having guards check-in regularly with the security guard business, at least every 30 minutes, guards believe that their safety is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is happening with your security while you aren’t there. During these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure that they know their tasks. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be confident that the consultant isn’t really a security guard business. If that’s the case, your audit is sure to turn up issues with your existing security guard business.